Balancing Work & Life

There was a time when the boundaries between work and home were fairly clear. Today, however, work is likely to invade your personal life and maintaining work-life balance is no simple task. We see the evidence of work/life imbalance in the workplace including increases in workplace violence, co-worker conflict, and increases in absenteeism and presenteeism. This also increases your short- and long-term disability costs.

 

Sometimes work/life balance seems out of reach.. During this training you will begin by evaluating your relationship to work, your family and how you care for yourself and bring harmony back into the work/life relationship.

Topics discussed in this training include:

• What does balance look like?

• How work/life imbalance affects us

• Balance…or something better? - Learning a new paradigm

• Strategies for achieving balance

 

Course Objective: Learn how to identify when the balance between your work/life has reached the critical stage and develop strategies for bringing back harmony to your life.

 

Audience: Individuals who recognize imbalance in their personal and professional lives and who want to learn strategies to regain balance.

 

Compassion Fatigue

Compassion fatigue is a combination of secondary traumatic stress and burnout from witnessing the suffering of others. It can lead caregivers to feel sadness and despair that impairs their health and well- being. Compassion fatigue can reduce an individual’s empathy and lead them to dread or even avoid certain patients, raising the risk of substandard care. This seminar is designed for health care practitioners, relief workers, hospice care, and anyone who cares for people. The training includes a checklist of symptoms to watch out for, and offers "antidotes" to compassion fatigue, such as creating a support network. Participants are taught the importance of focusing on "intentionality"—the caring intention that brought them to the health care field in the first place—while accepting their own limits in doing only the best they can on any given day.

 

Course Objective: This training focuses on YOU – the caregiver, and how to maintain perspective and balance as you care for others.

 

Audience: Human Service Professionals

 

Dealing with Difficult People

It’s inevitable. At some point in your eek, you’ll run into a person who is difficult to deal with. Whether you’re dealing with a difficult co-worker, customer or family member, the strategies are essentially identical. In this workshop you will learn strategies to defuse negativity and hostility and create a positive atmosphere of cooperation.  

 

• Anatomy of a Difficult Person

• Strategies for Dealing with Different Types of Difficult People

• Choices and Reactions

 

Course Objective: This training helps you to identify difficult people at work and home and to employ strategies for dealing with them without compromising your own sanity.

 

Audience: Individuals who deal with difficult customers, employees, patients, and other difficult people.

 

Delivering WOW Customer Service

Customer service can make or break your business or organization. If people find your employees are rude, disinterested, or don’t know what they’re talking about they’ll go elsewhere to make their purchases or find services. In order to avoid that, it’s important to train your employees about great customer service. 

 

Topics discussed in this training include:

• Identifying the needs of the customer

• Customer service fundamentals

• Handling the difficult customer

 

Course Objective: This training focuses on skills that create wow customer service. Audience: Individuals who provide customer service to customers/clients/patients/others 

 

Emotional Intelligence

Emotional intelligence has been defined as using your emotions intelligently to gain the performance you wish to see within yourself and to achieve interpersonal effectiveness with others.  If employees desire to achieve their goals in their work and personal life emotional intelligence is a vital skill to learning. 

 

Learning Objectives

 

• Learn about the anatomy of an emotion and how emotions and thoughts work together to influencebehaviors

  • Understand the link between emotional intelligence and success in life

• Discern the difference between automatic limbic decisions and intentional, conscious decisions

  • Practice agile thinking, increasing self-awareness and intentional thinking

  • Leverage due diligence and intuition to make effective decisions

  • Develop cognitive and behavioral strategies to manage emotions intelligently.

 

Course Objective: Learn how to identify stressors at work and home and develop strategies towards stress management.

 

Audience: All employees

 

Improving Communication: How Understand others and Make Yourself Understood

Effective communication helps us better understand people and situations, enables us to resolve differences, helps build trust and respect. Clear but kind communication creates an environment where creative ideas, problem solving, and kindness flourish. Often time what we try to communicate—and others try to communicate to us—gets misunderstood. This can cause conflict and frustration in personal and professional relationships. By learning effective communication skills, you can better connect with your spouse, kids, friends, and coworkers. Topics discussed in this training include:

• The Communication System

• Identifying personal communication filters

• Non-verbal communication

• Overcoming barriers to effective communication

• The Art of Listening

 

Course Objective: Learn the secrets you need to be a powerful, confident communicator when it matters most to you and your career.

 

Audience: Individuals wishing to improve their verbal/non-verbal communication skills.

 

Managing Stress: Healthy Options for Coping

Stress is an everyday occurrence, but every person responds to the pressures of life in their own way. This training is designed to help individuals gain awareness stressors in their life, identify their own unique response to stress, and learn proven strategies to help manage stress. These strategies will help us to remain calm and effective in high pressure situations and help us to avoid the health problems associated with long term stress. Topics discussed in this training include:

• Defining stress and stressors

• How stress affects physical health and emotional wellness

• Identifying your individual stress response

• Targeting Stress: Strategies to reduce, prevent and cope with stress

• Prioritize the important vs. the unimportant and apply stress management strategies

 

Course Objective: Learn how to identify stressors at work and home and develop strategies towards stress management.

 

Audience: Individuals who want to learn strategies for managing stress.

 

Navigating Relationships at Work

Everyone interactions with many different types of people while on the job whether it be coworkers, bosses, customers, or others.  It’s important to be cognizant and respectful of all others. This course describes the different types of relationships in the workplace and how to interact with the people in each role. 

 

Topics discussed in this training include:

• Interacting with executives, colleagues, and others in the organization

• Handling good and bad bosses

• Common areas and shared workspace etiquette 

• When relationships turn negative

 

Course Objective: This training focuses on skills that improve workplace relationships. Audience: Individuals struggling with workplace interactions. 

 

Personal Resiliency: Coping with Change after COVID-19

The COVID-19 pandemic was an unpreceded event that caused significant individual trauma for every employee. Furthermore, on average individuals will experience major life-changing events up to 20 times in our lifetime. This training will help individuals through periods of transition. The training assists individuals, companies and employees as they go through post COVID challenges in the workplace and other personal stress producing events. The training works to help participants build and coping strategies for an ever-changing work and home life.  Participants learn about the natural phases of change and how stress the stress cycle Participants gain a sense of greater control and leave with tools to further develop their stress management strategies.

 

Course Objective: To increase an individual’s ability to adapt to personal and professional change.

Audience: Individuals who want to learn how to minimize the negative impacts of personal and/or organizational change and realize how to turn those changes into an opportunity for growth.

 

Recognizing and Communicating about Substance Abuse

Substance use has become increasingly more common in today’s world.  This course examines substance use versus abuse and treatment options.  

 

Topics discussed in this training include:

• Categories and history of drug use

• Stages of substance use

• Definition and consequences of abuse

• Models of addiction

• Treatment methods 

• Other types of addictions

 

Course Objective: This training focuses on understanding, identifying, and treating substance abuse.

 

Audience: Individuals interacting colleagues or loved ones who are dealing with a substance use challenge.

 

Resolving Conflict Rationally and Effectively

Whether at work or home, conflict is a fact of life. Most people, however, dread conflict and avoid it at all cost. Rarely do we choose to see the existence of conflict in a positive light and that when approached correctly, presents an opportunity for us to move forward. This training gives you the tools to view conflict as a positive experience by understanding the nature of conflict, conflict styles, and the process of effective conflict resolution. Topics discussed in this training include:

• Conflict 101 – Defining the problem

• Spectrums of conflict

• Conflict mode analysis – Which one are you?

• 5 Modes of conflict management

• Strategies to effectively manage and resolve conflict

 

Course Objective: This training helps you to identify your own personal conflict resolution style and how and when to use it to effectively reduce and resolve conflict.

 

Audience: Individuals wishing to develop the skills to resolve conflict and maintain healthy relationships both at home and work.

 

Self-Care

Self-care is critical to be able to care for your family, friends, coworkers, and clients.  Whether in the healthcare industry or not, it’s important to care about your patients and clients as well as the work you’re doing.  Without proper self-care, none of this is possible. 

 

Topics discussed in this training include:

• Stress in the body

• Self-care assessments

• Recognizing vulnerabilities

• Mindfulness

 

Course Objective: This training focuses on how to properly care for oneself. 

 

Audience: Individuals wanting to ensure they’re making good choices for their mental health to be more effective in the workplace. 

 

Social Anxiety & Coping with Uncertainty

Everyone experiences anxiety at varying levels depending on their past and current experiences.  There’s always a level of uncertainty both inside and outside of the workplace.  We’re always wondering “how is this going to go?” or “what if?” to ourselves.  This course examines the different types of anxiety and healthy responses to uncertainty. 

 

Topics discussed in this training include:

• Categories of anxiety 

• Symptoms, causes, and triggers

• Treatment methods

• Self-care

 

Course Objective: This training focuses on skills to understand and manage anxiety.

 

Audience: Individuals struggling with the physical and emotional symptoms associated with anxiety. 

 

Trauma, Stress, and Resiliency

Many professionals struggle with vicarious trauma.  It’s incredibly important for employees in these roles to adopt healthy stress management and coping mechanisms to avoid feeling trauma themselves. 

 

Topics discussed in this training include:

• Defining vicarious trauma and its impacts

• Identifying risk factors and warning signs

• Professional quality of life

• Working protectively

 

Course Objective: This course teachers the learner about vicarious trauma, signs to look for, and healthy responses. 

 

Audience: Nurses/Doctors/EMS Workers/Hospice Workers/and other Caregivers